Shipping & Returns

We’re here to help with your order. For shipping, returns, or product concerns, email shawnaturals@gmail.com with your order number.

Shipping

We ship within the United States to destinations supported at checkout. Available shipping methods and charges are displayed before you place your order. Alaska and Hawaii may have different rates or longer transit times.

Orders are typically processed within 2–4 business days, excluding weekends and holidays, unless a different timeframe is disclosed before purchase. Transit time is separate from processing time. Delivery estimates may vary by destination and carrier.

If we cannot ship within the promised timeframe, we will provide the required notice and cancellation or refund options and obtain consent to a delay where required. Where tracking is available, shipment details are sent to the email address provided with your order.

Order changes & delivery concerns

Please check your shipping address carefully. Contact us promptly to request a correction or cancellation. We will try to help, but changes may not be possible once an order has been processed or shipped.

For a missing, delayed, damaged, or incorrect order, contact us so we can help investigate and arrange an appropriate resolution. Keep packaging and provide photos of damage where reasonably available. We do not automatically disclaim responsibility once an order is handed to a carrier.

Some balms may soften in warm weather. Bring packages inside promptly and follow product storage instructions. Contact us about leakage, damage, or unexpected product changes.

30-day returns

For unused products purchased directly from our website, request a return within 30 days of purchase. Products must be unused and in their original packaging. Email us with your order number and the items you would like to return or exchange before mailing anything back. We will provide return instructions and the appropriate return address.

Customers pay return shipping for change-of-mind returns. Original outbound shipping is generally nonrefundable for those returns, except where required by law. For an incorrect, damaged, or defective product, contact us for an appropriate resolution; you will not be charged costs that we are legally responsible for.

Opened or used personal-care products are generally ineligible for a change-of-mind return. This does not limit your rights concerning damaged, defective, or misdescribed goods. Stop use and contact us if you experience a product concern.

Refunds & exchanges

We will notify you after reviewing your return or refund request. Approved refunds are issued to the original payment method where possible. Payment-provider posting times vary. Exchanges depend on availability; we will explain any price difference before proceeding.

For ordinary returns of purchases from another retailer, please contact that retailer. You may still contact us about product-quality or safety concerns.

Terms disclosed at purchase apply to that order, subject to applicable law. Nothing in this policy limits rights that cannot legally be waived.